FAQs
Shipment & Delivery
Our customers are our highest priority during these uncertain times. We want you to know at this time order processing and shipping is not being impacted from Covid-19. The majority of UPS services continue within the expected delivery timeframes their customers have come to expect. UPS has suspended their service guarantee in light of overall Coronavirus uncertainties, but remain committed to providing timely and reliable service. We do suggest, however, that you familiarize yourself with safe package handling practices recommended by the CDC. If the current situation should change, updates will be made to this page. If you have any questions about your order or our shipping times, please contact our Customer Service Department.
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Typically, orders leave our warehouse within 1-2 business days of receipt. Orders placed after 10am ET are processed the next business day (see important note below). After leaving our warehouse, it can take an additional 1-5 business days to receive the shipment via ground shipping services. We ship online orders via UPS to physical address destinations within the United States. If a post office box is given in lieu of a physical shipping address, the order will ship through the United States Postal Service. Please note that by providing a PO Box, you are choosing to ship with USPS and as a result, we are unable to ship expedited and unable to provide you with a return shipping label.
Our shipping department is open and actively shipping orders Monday through Friday, 8am-4pm EST. We do not ship on weekends or national holidays.
To make planning for home deliveries easier, sign up for UPS My Choice- it's free and easy. Sign up and set your preferences. You can get up to date delivery alerts and track where your package is. It's free and easy to get started, just choose the delivery features that fit your lifestyle. Relax and wait for delivery alerts. Log in to ups.com and to track your packages and/or to reroute, reschedule, or authorize a shipment release for your delivery.
Because of import and customs duties involved in shipping to countries other than the U.S. or Canada, we do not ship to locations outside of the U.S. or Canada. If you do not live in North America and are interested in purchasing HAIX® footwear, please visit Haix.com for additional options.
HAIX® currently has two online websites, one for U.S. orders (www.haixusa.com) and one for Canadian orders (www.haixca.com). Orders shipping to either of these countries must go through their respective dedicated website.
Prices on the Canadian website will be reflected in Canadian dollars and also include duties. Orders shipping to Canada will be delivered via UPS ground service only. Please be aware that items shipped from the U.S. to Canada may require additional delivery time because of increased security measures at border crossing points. Taxes and shipping will be added to Canadian orders at checkout through our partnership with iGlobal.
Not all HAIX® products are available for purchase on the Canadian website.
Please contact our Customer Service Team. We will contact our shipping service provider for you.
Contact:
Hours: Monday through Friday 8am - 5pm EST
Phone: 859-281-0111 - Toll Free: 866-344-HAIX (4249)
Email: service-hna@haix.com
Live chat (during business hours)