FAQs

FS stands for "Factory Seconds", which are boots that have slight cosmetic imperfections or minor manufacturer defects that do not affect the performance of the boot.

Clearance are boots that have been discontinued in North America.

Both Clearance and Factory Second boots are sold as-is, without a warranty. They are not eligible for warranty repair or replacement under any circumstances. They can be returned for a refund of the purchase price only within 30 days of purchase as long as they remain in unworn condition.

Both Clearance and Factory Seconds are NFPA/ASTM/CAN/CSA certified at the time of manufacture. Some models may be certified to an earlier standard.

If you'd like to request a wear test, please contact your nearest HAIX® dealer, or your area's sales rep. If you need help getting in contact with one of those, please call our customer service department at 866-344-4249 or live chat with us.

Both the Airpower® XR1 Pro and the Airpower® XR2 have a metal-free puncture resistance sole, composite toe, lower relaxed arch support, making it easier to break in and more comfortable for people with flatter feet. These boots are also certified for electrical hazard resistance and have a thicker, more comfortable insole. Both boots are certified to ASTM F2413 and CAN/CSA Z195.

Airpower® XR1 Pro is 9" tall and is quad certified NFPA 1999 for EMS, NFPA 1977 Wildland Firefighting, NFPA 1951 for USAR, and NFPA 1990(1992) for HAZMAT.

Airpower® XR2 is 8" tall and is certified NFPA 1999 for EMS only.

Most of our Fire and EMS boots have NFPA certifications. Some boots are certified to more than one NFPA standard. Please click "download features" on a boot's product page to determine the full certifications for that boot.

As Missoula was designed in conjunction with the U.S. Forest Service, and their boot needs, the original Missoula was designed with a lower height than the NFPA 1977 standard (7" instead of 8" when measured from the inside).

First of all, it's generally good practice to NOT store leather boots in turnout pants – when not done carefully, the pant legs often put pressure on the sides of the boot, bending them over and changing the shape of the boot. When you wear a boot that's been flattened, the fit may change and become uncomfortable.

That being said, as long as you make sure the pant legs aren't pushing at the tops of the boot, it is possible to store them within turnout pants safely.

For specific fit questions and recommendations, please call 866-344-4249 and speak with customer service, or look for our live chat feature to speak online with a representative. You can also refer to this helpful video.

Look for the helpful tool tip on each product's detail page near the size menu. Keep in mind this is only a suggestion, accurate fit for every foot type cannot be guaranteed. As always, if you require a different size due to fit, you can take advantage of our free returns policy.

All of our fire and EMS boots come in women's sizes. Fire boots are available in women’s size 5-12 and EMS boots are available in women’s sizes 5-10. Generally, other boots can be fit to a woman’s foot by ordering one size smaller in a men's size boot.