FAQs
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My tracking ID says that my shipment was delivered, but why didn’t I receive my package?
Please contact our Customer Service Team. We will contact our shipping service provider for you.
Contact:
Hours: Monday through Friday 8am - 5pm EST
Phone: 859-281-0111 - Toll Free: 866-344-HAIX (4249)
Email: service-hna@haix.com
Live chat (during business hours)
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